How can we help?

Help Topics

my account icon

My Account

How to manage your account and it's features.

my account icon

Billing & Payments

Information about how we charge you for our services.

my account icon

Troubleshooting Services

Important information about how to troubleshoot your services.

my account icon

RouteThis Helps App

How to download and use our mobile troubleshooting app.

my account icon

Altima Smart Home App

Support videos covering how to manage your home network in app.

my account icon

Altima TV

Find answers to common questions about your TV service.

my account icon

Home Phone

Everything you need to manage your digital home phone service.

© 2026 Altima Telecom, a division of TELUS Communications Inc. All rights reserved.

This website uses cookies to enhance your experience. You can disable them if you wish